Privacy Policy

Last updated: [DATE] · Applies to omenpsychic.com and the Omen app

Draft — pending legal review. This page is a template and is not yet in force. Bracketed items such as [COMPANY LEGAL NAME] are placeholders.

This Privacy Policy explains how [COMPANY LEGAL NAME] (“Omen”, “we”, “us”), of [ADDRESS], handles personal information when you use omenpsychic.com and the Omen app (together, the “Service”). Questions: [CONTACT EMAIL].

Information we collect

Account and sign-in

You sign in with your phone number (verified by a one-time code) or with Google. Sign-in is provided by Google Firebase Authentication, which processes your phone number or Google account details to verify your identity. We receive your phone number or email address and a Firebase account identifier.

Profile and birth details

To personalise readings you may provide your name, date, time and place of birth, and gender. Your approximate time zone may be taken from your browser so that readings reflect your local date and time.

Chats and readings

We store the content of your conversations, ratings and reviews you leave, your daily tarot draws and related reading history, because they are needed to provide the Service (for example, so you can return to a conversation and so a reader can remember what you shared).

Payments and wallet

Payments are processed by Dodo Payments, which acts as merchant of record and handles billing, tax and invoices. Card details are entered on Dodo’s secure checkout and are not received or stored by Omen. We keep records of your wallet balance, top-ups, cashback credits, charges for sessions, saved-card references provided by Dodo (not card numbers) and Pay Later status.

Technical information

We log limited technical data such as IP address, device and browser type and request times to keep the Service secure, prevent abuse (for example, rate limits on sign-in codes) and fix problems.

How we use information

  • To create and secure your account and verify sign-in.
  • To provide chats, horoscopes, tarot readings and personalised content.
  • To process payments, maintain your wallet, and handle refunds and disputes.
  • To send notifications you have allowed (for example, reply alerts or a daily card reminder).
  • To keep the Service safe, prevent fraud and comply with legal obligations.

Legal bases (where applicable): [LEGAL BASES — to be confirmed, e.g. performance of contract, legitimate interests, consent, legal obligation].

Sharing

We do not sell your personal information. We share it only with service providers who help us run the Service, under contracts that limit their use of it, including Google Firebase (sign-in and notifications) and Dodo Payments (payments). Full list of service providers and their locations: [SUBPROCESSOR LIST — pending legal review]. We may disclose information if required by law.

International transfers

Omen is offered globally and your information may be processed in countries other than your own, including [COUNTRIES / REGIONS]. Safeguards: [TRANSFER MECHANISMS — pending legal review].

Retention

We keep your information while your account is active. Conversations and reading history are kept until you delete them or your account. Payment and ledger records are kept for [RETENTION PERIOD] to meet accounting and legal requirements, even after account deletion.

Your choices and rights

  • Delete conversations from your chat history at any time in the app.
  • Delete your account from Profile. Personal data is removed after a short grace period, except records we must keep by law.
  • Access or export a copy of your data by contacting [CONTACT EMAIL].
  • Depending on where you live, you may have further rights (such as correction, objection or complaint to a supervisory authority): [JURISDICTION-SPECIFIC RIGHTS — pending legal review].

Cookies and similar technologies

We use only what is essential to run the Service, such as a session cookie that keeps you signed in and local storage in the app for your preferences. We do not currently use analytics or advertising cookies. If that changes, we will update this policy and ask for consent where required.

Children

The Service is not directed to anyone under 18, and we do not knowingly collect information from children. If you believe a child has used the Service, contact [CONTACT EMAIL].

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure.

Changes

We may update this policy. We will post the new version here and, for material changes, notify you in the app.

Contact

[COMPANY LEGAL NAME], [ADDRESS]. Email: [CONTACT EMAIL]. Data protection contact (if applicable): [DPO / REPRESENTATIVE DETAILS].

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